Customer Experience and Service

Customer Care Advisor

Italy, Milan

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Customer Care Advisor

Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional service. Sounds like you? You know what to do!


Let us describe the challenge we offer

The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers. The Global Customer Care team is in an exciting phase of expanding our very own Customer Care Center! This function works directly with customers, as well as with third parties representing Polestar, to ensure that customers can get the help and information they need through the channel that best suits them. In this golden opportunity, you and the team will together deliver exceptional customer experiences.

We are looking for a service minded Customer Care Advisor who will be working in this in-house function based in our Milan office which operates initially within office hours. As the centre grows shift patterns will be introduced across wider opening hours. Together with your new colleagues, you will set the bar for success within the service delivery towards our customers. Together with your new colleagues, you will inaugurate this new office and set the bar for success within the service delivery towards our customers.


What you’ll do

In this role, you will provide excellent customer service through building and maintaining friendly and professional relationships with potential, current and previous Polestar customers. Since the team is in a scale-up phase, you will have a dedicated area within customer care where you can thrive and develop into your full potential.

The role includes being a first point of contact for our customers, where you will focus on one or several of these areas in accordance with our Customer Relationship Management (CRM) process:

  • Emails, chats, service-inbound calls and/or outbound follow up calls.
  • Handle inquiries and comments on social media activities by communicating in line with company guidelines

For example, you might support customers through the buying process, be the first line of complaint resolution, or provide customers with product information. You will work closely with internal teams to provide a streamlined experience for customers.

During the first weeks of your employment, you will have an induction period where you will learn about your role, your team and the Polestar way. After completing this, you will be a part of a training and development program, which is an on-going opportunity to learn and grow in skills – we believe in a culture of coaching and development for all people joining.


Who you are

To be a great fit for this role, we are looking for you with exceptional customer service skills. You are immaculate in listening and have an enthusiastic and flexible approach with the ability to work as part of a team. Your passion for EV and our planet surges through your communication into providing energetic and positive customer service. In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative work thanks to your good time management skills.

Further on, we are searching for you who have:

  • Completed studies on a GCSE/high school-level or higher
  • More than six months experience in a role within Customer Service as a focus, including the phone, computer and email as your daily working tools
  • Good IT and computer understanding within software/technology as well as understanding the digital landscape and able to communicate according to company guidelines
  • Excellent oral and written communication in English and Italian


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...



Solution Architect to Customer Interactions

Digital & IT
Polestar Digital, Gothenburg

Solution Architect to Customer Interactions

Digital & IT
Polestar Digital, Gothenburg
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