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Customer Experience and Service

Senior Project Manager | Aftersales & Service

Gothenburg, Sweden

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Senior Project Manager | Aftersales & Service

Polestar is looking for a new Senior Project Manager, Aftersales & Service, to lead our deliveries in the new car model programs. The aim is to be the best in the industry when it comes to serviceability, parts, and service information, as well as service readiness when launching a new car model.


Let us describe the challenge we offer

The Parts & Program team, a part of the Car Service & Repair Experience department, is on the mission to enable a winning customer experience throughout the car lifecycle. In close collaboration with engineering, procurement, quality, and customer support departments, you ensure that customer satisfaction, environmental, revenue and total cost of ownership goals are met within the car programs. 

The position is located at our HQ in Gothenburg Sweden. We understand that work-life balance isn’t easy, and of course, welcome our employees to work flexible hours and from home a couple of days per week if needed. We believe in empowerment.

What you'll do

As Senior Project Manager, you’ll have a central role in the new car model core program organization. You have the responsibility to have a close follow up of all car requirements defined, deliveries (e.g., pricing, logistics, workshop information, tools & equipment, competence), and the launch itself. Process development is a natural part of the work, both when it comes to our Product Development System as well as different partner collaboration.

Examples of the tasks you will be responsible for are, related to the car project/programs:

  • Planning and monitoring of the requirements for the development of the car
  • Monitoring and reporting status to the project/program team regarding deliveries for Aftersales & Service, as well as launch activities
  • Support the project/program team on questions related to Aftersales & Service 
  • Collect lessons learned, feedback to R&D and update standard way of working


Who you are

For this role, we are looking for you who are an enthusiastic and motivated professional, eager to succeed. It is natural for you to possess a holistic view that includes vision, business and customer needs.  You are well-organized, self-driven and wish to create the future of electric vehicles.

We also believe you have:

  • At least 5 years of experience in the automotive industry and project management or equivalent experience
  • A great interest in cars and technology, knowledge in the field of software is a plus
  • Strong communication skills
  • Confidence in reporting status and the ability to safeguard the interests of the aftersales & service in the new car programs, sometimes pushing boundaries

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.

  

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process, and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

 

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Technical Product Communication

We have an exciting opportunity at Polestar, with deep understanding and commitment for premium products within a fast-paced organization!

Date
Category
Product and Programs
Location
Gothenburg, Sweden

Technical Product Communication

We have an exciting opportunity at Polestar, with deep understanding and commitment for premium products within a fast-paced organization!

Product and Programs
Gothenburg, Sweden
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