Retail & Sales Operations

Commercial Manager – Retail Performance

Sydney, Australia

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Commercial Manager – Retail Performance

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.


What you'll do

The Polestar Commercial Manager – Retail Performance will be responsible for optimizing the customer experience and achievement of Polestar’s retail goals and retail growth plan in Australia. This role will also lead the development and implementation of Polestar retail campaigns and manage retail operations, including aligning with marketing team to drive traffic into retail locations and ensure exceptional customer experiences at every touchpoint, including test drives and handovers.

Other tasks you will be accountable for:

  • Drive required order run-rate performance cross the Retail Network
  • Create Retail & Financial Service campaign proposals and budgets to drive order growth
  • Reporting of all relevant retail operations KPI’s
  • Execute retail performance programs with our Retail Network to support achievement of retail performance KPI’s
  • Ensure that Customer Experience is exceptional across all customer touchpoints
  • Lead management and reporting
  • Work with retail partners to optimize retail performance. Report to Polestar management on Retail Partner performance, market insights and competitor analysis
  • Liaise with the Planning and Order-to-Delivery team to ensure vehicle inventory and availability is being managed and monitored accordingly
  • Maintain strong communication lines between Retail Partners, Customer Care and Customer Service teams, and external business partners
  • Lead, coach, inspire and train customer-facing retail teams at Polestar with in-depth knowledge and insights on all commercial operations and activities
  • Lead Retail Partner relationships to support achievement of retail performance objectives
  • Strong collaboration and coordination with internal and external teams

This role will involve regular inter-state travel in Australia.


Who you are

We are looking for a self-driven, committed professional with proven experience in sales and retail performance management in a luxury brand. You are passionate and enthusiastic about sustainability and electric vehicles. You are determinate to work in an evolving and fast paced environment. You possess strong business and financial acumen gleaned from account or automotive management. To be successful in this role, you should have a proven track record in a multinational environment. You have a strong strategic mind-set, as well as operational hands-on capabilities.

We also believe you have:

  • Strong knowledge of commercial operations
  • Bachelor’s degree within Business or equivalent is preferred
  • Prior experience managing relationships with franchised retail locations / Investors / Business Partners
  • Ability to manage a high-performing and diverse team
  • Understanding of the automotive franchise legislation
  • Financial services experience is a plus
  • Understanding of needs of a premium Customer and the key drivers of exceptional experiences
  • Ability to think strategically and work tactically
  • Ability to work with and present to both Executive Teams, Retailer Principals and General Managers


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.


Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process, and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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