Customer Experience and Service

Technical Specialist

Sydney, Australia

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Technical Specialist

We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different. Come aboard on our electric journey towards a bright and sustainable future!

Let us describe the challenge we offer

Reporting into the Customer Service Manager, you will be the Technical Lead and Subject Matter Expert for Polestar Australia tasked with driving quality in the market and providing robust, accurate and timely repair information for our Partners and Customer vehicles. You will be the key contact between local Polestar Service Points and the Global Quality teams to identify, track and implement proactive concern resolutions.

This role forms part of the Polestar Australia Customer service team, managing and delivering key responsibilities within a matrix reporting structure. This will be a delivery-focused role working closely with all areas of the business, ensuring that you will be deeply involved in the different projects and should be able to talk and breathe Agile in a project management environment.


What you´ll do

In this role you will provide technical leadership & direction to the rest of the Australian team and wider Partners. You will monitor current and emerging vehicle concerns experienced by all Australia consumers and, be the voice of the market to drive robust repair processes and concern resolution. You will be responsible for developing, tracking and implementing corrective actions through consultation with varying departmental stakeholders across the wider business as well as training, developing, mentoring and supporting the technicians and staff within our Polestar Service Points to ensure Right First Time Fix is delivered ensuring minimal down time for our customers.

Other tasks you will be accountable for:

  • Help define the future strategy and development of the local Customer Service business
  • Develop localized reporting to identify key concerns and trends to support local business growth
  • Work cross functionally with Polestar Australia departments to ensure continuity of business and further develop this emerging brand in market

Who you are

We believe that you are passionate for Cars and Customers. You have a desire to see change and development of emerging technology while being a result driven person. Integrity in business is of a high value to you. You possess excellent communication and social skills and ability to operate independently with strong decision making.

To be a great fit for this position we believe you have:

  • A proven strong track record of performing a similar role, with demonstrable skills managing and delivering technology enabled projects
  • Experience in technical support, technical training or, senior technical roles for premium car brand
  • Exceptional cross functional collaboration and an ability to excel in matrix work environments, where requirements can be often ambiguous
  • Excellent communications and presentation skills with the ability to adjust communication styles depending on type of target audience
  • Ability to influence and make decisions
  • Ability to digest complex issues and present in clear concise fashion to senior stakeholders

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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