Digital & IT

Business Analyst with expertise in Aftermarket

Polestar Digital

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Business Analyst with expertise in Aftermarket

We are currently looking for a Business Analyst with expertise in Aftermarket from the automotive industry to join our team. If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference. 

About the Vehicle Services and Quality team within the Product Creation & Industrial domain 

The purpose of the domain is the digital enablement of vehicle services and quality management for Polestar. This is a newly established domain, that will grow over time to enable the next step in Polestar's growth. The Vehicle Services and Quality team is responsible for the development and maintenance of digital solutions that will enable Polestar service partners to provide customers with the best car service and repair experience during the vehicle lifecycle. The team is also responsible for digital solutions for quality and warranty management. 

The Role 

As a Business Analyst, you will ensure that business and customer perspectives are addressed, eliciting information to enable delivery. You will work closely with the team to ensure alignment and cross-functional collaboration. You will also work as a liaison among different stakeholders in order to understand their viewpoint, to ensure close alignment among stakeholders and the vision set by the Digital Lead.

In addition, this role provides context around market, competitive intelligence and customer needs and pain points, to help the team define the work at hand. As such, you will play an important role in ensuring the team is aligned, especially across competence areas.

What You Will Do

You will support the establishment of long-term strategies and tactical roadmaps in collaboration with the Digital Leads and the rest of the Aftermarket team, by providing fact-based analysis of the business/digital environment for the specific digital product, service or platform, utilizing information gathered from a variety of resources and channels.

You will identify and understand business needs, define and prepare the delivery of digital solutions to meet those needs. You will also be responsible for supporting the transformation of business needs into requirements and user stories.

You will create and maintain Business Analyst artifacts, ensuring that these are of high quality so that they contribute to the overall quality of the digital product, service or platform.

You continuously seek improvement and efficient solutions and operations together with other Polestar functional teams and partners and have a failure-fast belief by driving innovation and out-side the box thinking within digital.

Who You Are

You have knowledge and/or experience in any of the aftermarket area; soft offer, parts/service engineering, workshop systems, work order management.

You have at least five years of experience from Digital & IT.

You are comfortable with processes and technology to be able to understand business needs and support problem solving with technical team(s), addressing their concerns. You can quickly see the holistic picture but also thrive in working with details.

You have experience with writing User Stories decomposing work to drive prioritization. You are comfortable in documenting processes and systems.

You have excellent communication skills with ability to communicate complex messages and trade-offs while telling a compelling story.

Knowledge of Agile Development is a merit.

Personal qualities

You have a passion to challenge the status quo, find new solutions and drive out of the box ideas, you love and embrace change. You believe in a non-hierarchical culture of collaboration. transparency, safety, and trust and you are not afraid to “roll up the sleeves” and seeks to go outside the comfort zone to learn while encouraging teams to do the same.

You are a great listener who is keen to gather and use input from the team. You empower others to fail, learn, and grow and have and an experimental mindset to drive innovation. 

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...

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