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Customer Experience and Service

Aftersales Volume Manager Extras/Accessories

Gothenburg, Sweden

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Aftersales Volume Manager Extras/Accessories

Polestar is blazing a new trail and we are engaged in electric car performance. Your experience in electrical products, automotive and/or aftersales would be invaluable to us when working with designing sustainable service offers for increased customer satisfaction.

Let us describe the challenge we offer

Polestar is looking for a new Aftersales Volume Manager, to be able to focus on expanding the product portfolio of Accessories - Polestar Extras. The role is with the main focus on winter wheels and aftersales web-shop sales.

This position is based at our HQ in Gothenburg, Sweden. 

 

What you´ll do

The Product Management Team, a part of the Car Service & Repair Experience department, is a team with a mission to deliver winning products, Extras and spare parts, throughout the car lifecycle that exceed the customers’ expectations. The Extras are sold together with the car, as well as in our Aftersales web-shop. As Volume Manager, you will continuously collaborate with key stakeholders to align on car handover volumes and mix and web-shop sales, to support parts logistics forecasting and planning. Since we are still in the start-up phase, work will be balanced within the team but your main responsibility will be volume planning.

Examples of responsibilities and tasks included will be:

  • Be responsible for the monthly and yearly planning process for Extras
  • Secure optimal handling of Extras compared to available stock and capacity
  • Coordinate frequent alignments with the markets
  • Analyze and manage the sales development of Extras
  • Improve processes for volume planning and forecasts to increase order fulfilment 

 

    Who You Are

    As mentioned above, your experience in electrical products, automotive and/or aftersales would be invaluable to us when working with designing sustainable service offers for increased customer satisfaction. You have a finished university degree, preferably in Industrial Engineering, and 3+ years of work-life experience within the field. You have a strong wish to create the future of electric vehicles and Direct to Consumer Aftersales. You have good communication skills and feel confident in collaborating with representatives from many different markets globally. 

    You are curious, motivated, well-organized and driven. You have an interest and understanding of the products (Extras) as well as for parts logistics forecasting and planning. English is a natural language for written and spoken communication. You work well individually as well as in a team. Personal fit will be of great importance in this recruitment, as we are actively working to build a team with diverse experience, gender and background.

     

    People at Polestar

    We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

    We are an electric performance brand, determined to improve the society we live in.


    Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

    Are you ready for the journey? Which is electric by the way...

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