Retail & Sales

Regional Operations Manager

Mahwah, NJ, USA

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Regional Operations Manager

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to embrace the management of the relationship between Polestar and its retailer network with the aim of meeting our business and customer satisfaction goals in the market.

Let us describe the challenge we offer
The Regional Operations Manager will meet the monthly, quarterly and yearly revenue and sales goals within your market. You will foster a positive and collaborative working relationship with the retailer network that results in win-win solutions to business challenges and maximizes opportunities within the market.

What you’ll do

  • Ensure the most efficient communication channels are used to provide information to the Polestar retailer network on programs, initiatives, and campaigns
  • Act as the main point of contact for the retailer network for sales and service-related topics
  • Manage the profit levers and sales KPIs of an automotive retailer
  • You will lead the business planning process with retailer partners
  • Ensure initiatives, resources and timing are aligned to the overall corporate business goals
  • Monitor customer experience and satisfaction within specified region
  • Ensure proper action planning is in place to achieve premium customer experience

This is a field-based position that requires significant travel throughout Northeast US and is preferable for you to live closely to an airport.

Who you are

  • Understanding of the automotive eco-system, preferably with experience in the Electric Vehicle industry and the needs of a premium customer within a retail environment, the key satisfaction and sales drivers in a premium retail industry.
  • Prior experience managing relationships with third party stakeholders (preferably automotive retailers)
  • Understand Dealer Franchise Legislation
  • Proven experience delivering training and individual coaching to retail teams
  • Ability to think strategically, work tactically, with strong project management skills and present to C level executive teams and retailer principals alike
  • Drive and determination to work in an evolving, ever changing environment


Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

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